Return and Refund Policy
Effective Date: 25/05/2025
Thank you for shopping with Digital Sign Fx! We take pride in the quality of our stickers and strive to ensure your satisfaction. If you’re not completely happy with your purchase, please review our return and refund policy below.
1. Returns
Due to the custom nature of many of our products, we only accept returns under the following conditions:
-
The item received is damaged, defective, or incorrect.
-
You notify us within 7 days of receiving the item.
-
The item is unused, in its original condition, and in the original packaging.
Please email us at sales@digitalsignfx.co.uk with your order number and a photo of the issue to initiate a return.
2. Non-Returnable Items
We do not accept returns for:
-
Custom or personalized stickers
-
Items returned after 7 days
-
Stickers that have been used or damaged after delivery
-
Sale or clearance items (unless damaged or defective)
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
-
A refund will be issued to your original payment method within 5–10 business days.
-
Shipping costs are non-refundable, unless the return is due to our error.
4. Exchanges
We do not offer direct exchanges. If you need a different product, please place a new order and request a refund (if eligible) for the original item.
5. Cancellations
Orders can be cancelled within 30 mins of purchase. After this window, we may have already begun processing your order and cannot guarantee cancellation.
6. Shipping Returns
You are responsible for paying for your own shipping costs for returning your item (unless the item is damaged, defective, or incorrect). We recommend using a trackable shipping service or purchasing shipping insurance.
Need Help?
For any questions regarding returns or refunds, please contact us at:
📧 Email: sales@digitalsignfx.co.uk
📞 Phone: 01508 470611
🌐 Website: www.digitalsignfx.co.uk